FAQs
Here are a few frequently asked questions. To provide you with best customer service, your feedback is greatly encouraged.
If you have any queries then contact us at support@artsyvelvet.com
Q. How long will it take to receive a tracking number?
A. Directly after Order Processing.
Q. Where can I place an order from?
A. You can place an order from any country. We ship worldwide.
Q. When will i get my order?
Shipments within the U.K take 5 to 7 days. Shipments to other countries may take 8 to 10 Days.
This time is from the date that it is shipped out, not the day the order is placed.
Q. Which currency will I be charged in?
A. Your Orders will be processed in your Local Currency.
Q. Will I receive a confirmation number when i place an order?
A. Yes, all customers will receive a confirmation number after placing their orders.
please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to our support email: support@artsyvelvet.com
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We use 100% SSL Encryption.
Q. If I enter my email address will you sell my information?
A. We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and discount coupons